VAS - Post Registration Scenarios : Click here Article ID : 29336 05 Jun, 2025 12:24 Swati Ranjan Post Registration
VAS - Pre Registration Scenarios : Click here Article ID : 29335 05 Jun, 2025 11:12 Swati Ranjan Pre Registration
PL - Pre Registration Scenarios : Click here Article ID : 29111 20 May, 2025 09:55 Swati Ranjan PL - Pre Registration
PL - Post Registration Scenarios : Click here Article ID : 29165 20 May, 2025 09:55 Swati Ranjan PL - Post Registration
Flipkart Home Services (FHS)/ On Demand Service (ODS) Article ID : 23066 11 Feb, 2025 18:02 Suchismita Roy L2 PROCESS: INSTALLATION | MAINTENANCE
L1 PROCESS: INSTALLATION | MAINTENANCE Article ID : 20951 11 Feb, 2025 16:15 Suchismita Roy L1 PROCESS: INSTALLATION | MAINTENANCE
Flipkart Home Services (FHS)/ On Demand Service (ODS) Article ID : 23027 07 Feb, 2025 19:27 Suchismita Roy Flipkart Home Services/On Demand Service- Quick Recap
Value Added Service (VAS) Article ID : 23026 07 Feb, 2025 19:23 Suchismita Roy Value Added Service- Quick Recap
Complete Mobile Protection (CMP) Article ID : 23024 07 Feb, 2025 19:10 Suchismita Roy Complete Mobile Protection- Quick Recap
Value Added Service (VAS) Article ID : 22317 19 Oct, 2024 17:46 Suchismita Roy Kapture VAS ChatBot: User Manual
Value Added Service (VAS) Article ID : 22311 19 Oct, 2024 17:46 Suchismita Roy L2 Team: Kapture Tool: User Manual
Value Added Service (VAS) Article ID : 22310 19 Oct, 2024 17:46 Suchismita Roy L1 Team: Kapture Tool: User Manual
Value Added Service (VAS) Article ID : 22309 19 Oct, 2024 17:46 Suchismita Roy Jeeves Protect Chimney Cleaning Services Plan
Value Added Service (VAS) Article ID : 22308 19 Oct, 2024 17:45 Suchismita Roy Device Diagnostic Plan
Value Added Service (VAS) Article ID : 22307 19 Oct, 2024 17:45 Suchismita Roy Annual Chimney Cleaning Service Plan
Value Added Service (VAS) Article ID : 22329 19 Oct, 2024 17:45 Suchismita Roy Damage Protection Plan
Installation & Uninstallation-Related Issues Article ID : 22221 04 Oct, 2024 13:15 Suchismita Roy Notifications/ Updates
Installation & Uninstallation-Related Issues Article ID : 20558 03 Oct, 2024 17:00 Suchismita Roy Introduction to the article
Installation & Uninstallation-Related Issues Article ID : 21831 19 Sep, 2024 20:23 Suchismita Roy Installation and Accessory Charges Notification for Selected Appliances via WhatsApp
Installation & Uninstallation-Related Issues Article ID : 21522 12 Aug, 2024 15:19 Suchismita Roy CX Comms: Installation Related Closing Guidelines
Installation & Uninstallation-Related Issues Article ID : 21319 08 Jul, 2024 14:52 Suchismita Roy L2 Process
Installation & Uninstallation-Related Issues Article ID : 20870 05 Jul, 2024 14:35 Suchismita Roy Types of Accessories
Installation & Uninstallation-Related Issues Article ID : 20869 05 Jul, 2024 14:35 Suchismita Roy Steps to check Rate Card
Installation & Uninstallation-Related Issues Article ID : 20577 05 Jul, 2024 14:34 Gurunathan L1 Process: Jeeves Installation
Installation & Uninstallation-Related Issues Article ID : 20573 05 Jul, 2024 14:32 D Uday Bhaskar L1 Process: Brand Installation
Installation & Uninstallation-Related Issues Article ID : 20592 05 Jul, 2024 14:32 Suchismita Roy Ticket Journey: Status Update: Definition
Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24) Article ID : 20860 27 May, 2024 12:44 Flipkart Jeeves Terms & Conditions
Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24) Article ID : 20862 27 May, 2024 11:49 Suchismita Roy POC Details & L2 Process
Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24) Article ID : 20859 27 May, 2024 11:48 Suchismita Roy Frequently Asked Questions
Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24) Article ID : 20858 27 May, 2024 11:48 Suchismita Roy Scenarios
Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24) Article ID : 20857 27 May, 2024 11:47 Suchismita Roy Key Points
Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24) Article ID : 20856 27 May, 2024 11:47 Suchismita Roy Introduction to the article
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20943 27 May, 2024 11:45 Suchismita Roy Introduction to the article
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20954 25 Apr, 2024 22:10 Suchismita Roy PROCESS TO UPLOAD THE ORDER IDS IN SRMS FOR TICKET REGISTRATION
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20953 25 Apr, 2024 22:04 Suchismita Roy Ticket Journey: Status Update: Definition
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20950 25 Apr, 2024 21:54 Suchismita Roy RESCHEDULING A SERVICE TICKET
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20949 25 Apr, 2024 21:50 Suchismita Roy CANCELLING A SERVICE TICKET
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20947 25 Apr, 2024 21:47 Suchismita Roy TAGGING INCIDENTS IN KAPTURE CRM
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20948 25 Apr, 2024 21:46 Suchismita Roy REOPENING COMPLETED SERVICE CASES
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20946 25 Apr, 2024 21:41 Suchismita Roy TICKET INFORMATION
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20945 25 Apr, 2024 21:39 Suchismita Roy STEPS TO DOWNLOAD INVOICE FROM THE FLIPKART APP
FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS) Article ID : 20944 25 Apr, 2024 21:35 Suchismita Roy USE OF KAPTURE TOOL AND THE PROCESS OF FETCHING THE CUSTOMER INFORMATION FROM IT
Jeeves CHATBOT Article ID : 20812 10 Apr, 2024 12:28 Suchismita Roy Steps to attend the Complaint tickets (FOR AGENT)
Jeeves CHATBOT Article ID : 20811 10 Apr, 2024 12:17 Suchismita Roy When the complaint ticket is assigned to Call Me Back Team (For Customer - One Call Resolution 1CR)
Jeeves CHATBOT Article ID : 20810 10 Apr, 2024 12:13 Suchismita Roy Steps to login CHATBOT (For Customer - On Call Resolution OCR)
