Jeeves Protect Chimney Cleaning Services Plan
Knowledge Management Team
Applicable for: VAS Team
Go-Live: 17-October-2024
Construct: This Jeeves Protect "Chimney Maintenance Plan", hereinafter referred to as "Maintenance” has been entered into between Jeeves Consumer Services Private Limited, hereinafter referred to as "Jeeves", incorporated under the Companies Act, 1956 and having its Corporate office at Alyssa Begonia Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru (Bangalore) Rural, Karnataka, 560103 and the name & address of the customer, herein referred to as "Customer", mentioned in the application form. The terms & conditions of Maintenance shall be fully binding on the customer for the product/appliance/equipment covered, herein referred to as "Covered Product".
A. Products Covered:
The Jeeves Protect Maintenance Plan is available for select verticals of Chimney.
B. Defined Terms:
The following terms, when capitalized, if not defined elsewhere in these T&Cs shall have the meanings assigned to each such term below:
Purchase Price: is the purchase price of the Covered Product prior to any discounts but including applicable taxes.
Maintenance Coverage Start Date: is the date after the expiry of the Manufacturer’s Warranty on the Covered Product or 12 months after product purchase (whichever is later).
Maintenance Coverage Term: is from the Maintenance Coverage Start Date subject to these T&Cs.
SLA: SLA (service level agreement) is defined as the total time elapsed between first on-site visit for Maintenance to when the product is back in working condition after Maintenance.
Serviceability: If due to any reason, the service cannot be provided by Jeeves, the customer shall get the refund of the policy amount paid to buy the maintenance.
Business Days: excludes national & regional holidays apart from weekends.
C. What is Covered?
Thorough cleaning of the inner and outer surfaces of the mesh
Removing oil stains from the chimney
Cleaning of the filter to remove dust and oil particles
Degreasing and removing stains from the chimney body
D. What is not covered?
Dismantling of the chimney or the interior duct
Carbon filter cleaning or replacement
Replacement of Parts: Similarly, if any parts of the chimney need replacement due to wear and tear or manufacturing defects, such as functional parts and consumables, the cost of these replacements may not be included in the basic cleaning service.
Maintenance service within the Warranty Period
Manufacturing defects - Any defect arising out of faulty or defective material or workmanship.
Re-installation of chimney in a new location
Any defect caused due to Accidental and Liquid damage.
Not liable for any pre-existing issues/potential risks reported by the technician but not handled due to customer refusal to repair the same.
PMS cannot be transferred
If an issue is identified during check up at the time of Maintenance Service, all parts and accessories costs will be borne by the customer if the customer chooses to get it repaired by Jeeves.
The plan does not cover maintenance service if the site is deemed unsafe for conducting the specific service, post-site evaluation by the technician
E. Buying maintenance Plan and availing services:
The Maintenance Plan can be purchased through Jeeves’s authorized representatives.
Information on Annual Maintenance Plan, registration of a breakdown call, changing of registered address or other customer / product details can be obtained from:
support@Jeeves.co.in & / or
Phone – Toll-free number (080-69290899 or 080-45471099)
Service - All the days of the week except Sundays and public holidays. Working hours – 09:30 am to 06:00 pm. Appointments for home visits will be fixed as per mutual convenience.
F. Terms of Coverage:
Promising TAT to Customer is 7 business days.
Maintenance only covers cleaning service
Any part consumed during the service is the sole responsibility of the customer. Jeeves won't be bound to any part warranty used during service.
The maintenance is applicable for a period of 12 months (1 year maintenance) from the date of the expiry of the Manufacturer’s Warranty
There is no cover for items described as ‘used’, ‘second hand’ or ‘refurbished’
You must be at least 18 years old on the date of purchase of this maintenance
This maintenance is limited to products with Manufacturer’s Warranty that are purchased in select cities within the defined geographic boundary of the Republic of India. Information on whether maintenance services are available in your city will be provided at the point of purchase of the maintenance
The maintenance shall become effective once Jeeves, at its sole discretion, accepts the application of the customer and shall continue to remain in force for the period as applicable, unless terminated earlier as per terms herein
H. Maintenance covered product usage:
Product is used only for domestic & personal and not for commercial purposes.
Product is used as per the manufacturer's guidelines and as specified in the user manual supplied along with the product
Product is used in the location as per the address given by the Customer to Jeeves. Address change, if any should be notified in advance by the customer through either of the following means
Online- support@jeeves.co.in
Phone- (080-69290899 or 080-45471099)
I. Maintenance Plan stands void if:
Product which has been modified, altered, adjusted or repaired/serviced/installed/removed by unauthorized person/s
Product which has been transferred by Customer to any other person. In case of maintenance plan being gifted, maintenance plan transfers as ownership. If Product is transferred as a gift offline, Jeeves needs to be notified of the transfer within one month (30 days) of purchase of maintenance plan
J. Representation and Responsibilities of Customer To avail service, Customer must:
Correctly select the right Jeeves Protect Annual Maintenance Plan for the product based on condition, price or purchase location
Properly maintain, store and use your item according to the manufacturer instructions
Customer shall provide representative of Jeeves, complete access to Product in order to effect necessary adjustments and/or repairs
Customer shall provide adequate storage space for spare components, test Product/Equipment and adequate working space, light, heat, ventilation and electric current for use of Jeeves representative for provision of Services at Customer’s location
Our technicians do not carry ladders. If required, a ladder has to be provided by the customer.
K. Charges and payments:
Charges payable by Customer are inclusive of taxes, duties or levies unless explicitly state
L. Other terms & conditions:
While Jeeves promises to schedule maintenance service for the product covered by maintenance on priority, Jeeves shall not be responsible for delays in service and consequential loss if any to the customer. The maximum liability of the Jeeves shall be limited to refund of the maintenance cost paid by the customer less taxes
In case the Product under maintenance is sold/transferred to another party or the product is not available at the registered address/location, the maintenance shall get automatically terminated and no refund shall be applicable (unless as applicable under clause H.3)
M. Cancellation of maintenance:
Notwithstanding any of the above, Jeeves shall be entitled to cancel or change the scope of services without any notice in any of the following events:
If the Customer is declared insolvent or bankrupt.
If for any reason, the area or PIN code becomes unserviceable.
the service cannot be provided by Jeeves, the customer shall get the refund of the amount paid to buy the Maintenance plan
If a trustee is appointed to take over the assets of Customer
If the original Manufacturer refunds price of Product to the Customer
The conditions of Force Majeure continue for such a length of time that further performance of Services would be commercially frustrating
If Customer fails to adhere to the requirements as prescribed by Jeeves
In the event of cancellation for any reason whatsoever, Jeeves shall be entitled to recover all outstanding payments due and payable by the Customer. Jeeves shall, under no circumstances be responsible for refunding any amounts to the Customer including without limitation due to cancellation of the PMS by Customer or by Jeeves, except as provided under condition L.
N. Revalidation of maintenance plan:
While Jeeves offers transfer of maintenance plan services from one location to another, it will be subject to Customer promptly intimating Jeeves (email –support@jeeves.co.in) or by calling Jeeves on (080-69290899 or 080-45471099) of the new address and obtain the validation of the PMS at the changed location. The installation of a transferred product requiring so, should be done only by a Jeeves authorized person. In the absence of such validation or if Jeeves does not have service facility at the changed location, Jeeves shall have the discretion to cancel the maintenance and no refund shall be applicable.
In case the Manufacturer replaces the product during the warranty period, Customer is to intimate the same to Jeeves and submit a copy of the replacement note given by the Manufacturer for revalidation of the maintenance for the replaced product.
O. Data protection:
The details you provide to make your PMS purchase will be stored and used by the Administrator – Jeeves Consumer Services Pvt. Ltd. This information may be shared with third parties for the purpose of handling claims and repairs. Your data will, at all times, be held securely and handled with the utmost care in accordance with all principles as defined by the Data Protection Laws of India.
P. You acknowledge and confirm that You are aware of the nature of telecommunications/ internet services and that an email transmission may not be received properly and may be read or be known to any unauthorized persons. You agree to assume and bear all the risks involved in respect of such errors and misunderstandings and Jeeves or Jeeves shall not be responsible in any manner.
Q. Jeeves reserves the right to change, extend, amend and/or withdraw any of these terms & conditions anytime without prior notice.
R. Jeeves reserves the right to disqualify You from the benefits of this scheme, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said scheme.
S. Arbitration:
This agreement shall be governed by the laws of India. Any dispute arising herein shall be subject to Arbitration act and/or any statutory act, amendment or modification thereof, from time to time in force. The venue of such arbitration shall be in Bangalore city and only the courts in Bangalore city shall have jurisdiction in relation to such arbitration.
T. This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
END