FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS)

ARTICLE ID : 20949 25 Apr, 2024 21:50 Suchismita Roy CANCELLING A SERVICE TICKET

CANCELLING A SERVICE TICKET 


In case a customer contacts and requests to cancel the booking: 

  • Route him/her to the Flipkart App and ask to cancel the booking through self-serve

Note: The customer can cancel the booking through the My Booking section 



Image Reference for Customer’s View:

  • Go to the Home Services section on the Flipkart App 




  • Click on any service mentioned under the Installation & Servicing section




  • Go to the My Profile section



  • Click on My Bookings




  • Select the Order for which the customer is seeking assistance from the list 






  • Click on the Cancel Booking button





  • Post clicking on the Cancel Booking option, the customer will get the options to either Reschedule the Booking or finally Cancel the Booking


Note: For cancelling the booking, the customer needs to select the Cancel Booking option




  • If the customer contacts and informs that he/she is facing difficulties or technical issues, follow the below-mentioned steps:

Steps for Ticket Cancellation: 

  • Cancel the ticket by clicking on Cancel SVC




  • Select the Cancel Reason as Customer_Not_Ready





  • Enter Remark as Cancel and click on Submit




Note: This is only applicable to tickets when they are in cancel initiated state