Applicable for: L1 & L2 

Go Live Date: 25-April-2024

Brief: This article will assist in responding to the enquiries/issues pertaining to Flipkart Home Services-related issues

Key Points: 

What is Flipkart Home Services (FHS)?

• Flipkart Home Services is a category available in the Flipkart app where a customer can purchase services like Installation and AC Maintenance for his/her parent product which is already available with the customer product would have been bought offline/ from Flipkart only. 

• For the service, the customer can book on a chargeable basis.

Available services:

• Installation (AC, TV, Washing Machine, Furniture, Geyser, Fan)

• Maintenance (AC, Chimney)

Flipkart Home Service Order Booking Journey:

• Customers can book Flipkart Home Services like Maintenance | Installation from the Flipkart Website and App (iOS and Android App) in the Flipkart App

• Customers need valid login credentials. If the customers are already logged into the Flipkart app they will be automatically logged into the App as well

• Customers can land into the App by navigating to the home services section under the categories

App Path: Click on Categories Section >> Home Services on the Flipkart App and by clicking on the option, the customer will be routed to Flipkart Home Services

Desktop Site Path: On the main page under the search section, enter On-Demand Service. You will see the Available Services under Flipkart Home Services

How can Flipkart Home Services be available at a customer’s location? 

• The customer needs to enter the PIN code on the Product Page to see the below-mentioned details: 

  • Available services (Installation/Maintenance/Repair) at his location

  • The time it would take for the services to be commenced 

  • The amount he/she needs to pay for the services 

Reference Screenshot:

• In the image, you can see Delivery by Tomorrow, Saturday which means, if the customer places an order now, a Service Technician will visit on Saturday. 

Note: The screenshot was captured on Friday, 01-September-2023

• After placing an order, Order Details will be visible in the Flipkart Account under My Orders section

• If a customer places an order from the Flipkart website, the Order ID will be available 

• Typically, the Order ID starts with the alphabets OD

• For searching the Order Details using the Order ID in the Smart Assist Tool

• Dropship Flag will be visible on these orders