Label

Definition & Image Reference 

Customer Information

This displays the customer’s Name, Email ID, Phone Number and Address used for placing the order 

Ticket Information

Ticket information includes details regarding the current status of the service ticket/case

Ticket Activity Summary

Ticket Activity Summary shows remarks updated by technicians at different stages. It’s scrollable, and on the right side, you can see the timings of each update

Product Information

This section will provide details about the product 

Ticket Reopen History, Fake Detection and Sales 

These sections provide details about the ticket’s reopening history (if applicable), fake update detection (if any) and sales information (showing if the support technician sold any accessories along with the prices)

Ticket Completion Information

Once the service is finished, you will find ticket completion details, which include images of the serviced product and its serial number taken by the service technicians