Steps to be followed | Sample Images |
Login to Kapture CRM https://flipkartjeeves.kapturecrm.com/nui/login
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Mark Available in Kapture CRM | 
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Assigned tickets will be displayed | 
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Select the relevant ticket | 
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Click on the ticket the information below will be available | 
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Scroll down to Addition Ticket Details, for more information about the ticket
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Click on the down-right-corner CHATBOT Icon to view the chat history | 
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Click again on the Chat Icon | 
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Click on the X to close the chat window | 
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Select Manual Call | 
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Select Primary Number | 
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Select the Number, Campaign 80080523 and click on Call | 
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Click on Dispose Ticket once the resolution has been provided to the customer | 
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Update the Remarks and Select the status as per the incident | 
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Click on Submit | 
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Copy the service ticket and keep a note of it | 
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Click on Back Button | 
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Click on Plus Icon | 
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Click on Add Ticket to Open a ticket | 
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New Ticket will open. Select Ticket ID from the dropdown
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Paste the Service ID copied earlier and paste it on the search bar. Click on Search button | 
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Click on the new ticket | 
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Customer and Ticket information will be displayed here. Click on Tag incident as per customer request. | 
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As per the call, Select Outbound | 
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Click the Ticket Type as per the customer statement | 
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Click on Incident Type as per the customer’s issue | 
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Remarks field will be auto-populated as per Incident Type. You can add additional remarks, if any. Disposition Type will be auto-populated. For example: If it’s Complaint, it will be automatically tagged as Unresolved
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