Status | SubStatus | Meaning of the status |
CREATED | NOT_APPLICABLE | Service call is registered with jeeves, not yet assigned to technician |
ALLOCATED | NOT_APPLICABLE | Service is assigned to a technician |
RESCHEDULED | SITE_NOT_READY | Service site was not ready hence service is pending |
CUSTOMER_RESCHEDULE | Service rescheduled by customer- Updated by technician |
TECHNICIAN_RESCHEDULE | Service is rescheduled by technician, because of some operational issues, agents should see remarks updated by technician here to understand exact reason if mentioned |
CUSTOMER_NOT_RESPONDING | Customer not responding hence service is pending |
SERVICEABILITY_CONSTRAINT | Service not done, as there is operational issues at the location |
CANCEL_INITIATED | CUSTOMER_NOT_RESPONDING | Service getting canceled as customer not responding to technician calls |
CUSTOMER_NOT_READY | Customer denied service hence not done |
NOT_SERVICEABLE | Non serviceable location/ product hence service getting canceled |
CANCELED | CUSTOMER_NOT_RESPONDING | Service is canceled as customer not responding to technician calls |
CUSTOMER_NOT_READY | Customer denied service hence not done |
COMPLETED | NOT_APPLICABLE | Service completed |
Service pending | VENDOR_OFFLOAD | Current sf/ branch did not have capacity to provide service hence its being transferred to a different sf/ branch to complete the service |
PICKUP | Allocated | ST is assigned for pickup of mobile phone. This is related to Mobile repair cases |
WORKSHOP | INWARD | Phone is inwarded to workshop |
QC_SUCCESS | Quality check is done |
QC_PENDING | Quality check pending |
REPAIR_COMPLETED | Repair is completed |
REPAIR_IN_PROGRESS | Repair in progress |
DIAGNOSIS | Issue diagnosis |
TRANSIT_DAMAGE | Phone got damaged during the transit |
ESTIMATION_APPROVED | Estimation Approved |
ESTIMATION_REJECTED | Estimation Rejected |
ESTIMATION_REQUESTED | Estimation Requested |
ESTIMATION_RESPONSE_PENDING | Estimation Pending |
DROP | ALLOCATED | Service Allocated |
COMPLETED | Service Completed |
TECHNICIAN_REACHED_SITE | Technician Reached |
NOT_APPLICABLE | Not Applicable |
ISSUE_NOT_RESOLVED | Issue Not Resolved |
