Scenarios

Process to be followed 

A customer contacts and complains that the Service Technician has damaged the old air conditioner during the time of uninstallation

• Drop an email to Process Design POC: santosh.v@flipkart.com  keeping  yasmin.khan@flipkart.com

• Wait for 48 hours to receive an update

Note: If the resolution is not sought within 24 hours, reach out to Santosh on: 9036000830

A customer contacts and complains that the Service Technician is denying/has denied uninstalling the old air conditioner 

• Drop an email to Process Design POC: santosh.v@flipkart.com  keeping  yasmin.khan@flipkart.com

• Wait for 48 hours to receive an update

Note: If the resolution is not sought within 24 hours, reach out to Santosh on: 9036000830