Scenario

English Call Guidelines

Hindi Call Guidelines

After Resolution is provided

I hope I was able to help you with your query.

{If Yes}

Happy to hear that. Your feedback is really important to us. Please share your experience based on our conversation by completing the survey that you will get on your registered mobile number via WhatsApp tomorrow.

{If No}

I can see that you have contacted us related to {issue type} and I have informed you that {Response}. Could you please let us know what additional support you would need?

{INSTRUCTION: Post sharing a response and customer confirms his/her query has been addressed}

Your feedback is really important to us. Please share your experience based on our conversation by completing the survey that you will get on your registered mobile number via WhatsApp tomorrow.

Main umeed karta/karti hun ki main aapki samasya ko suljha paya/payi. 

{If Yes}

{Customer_name}, aapka feedback hamare liye bahut hi mahatvapurn hai. Kripya kal aapko aapke registered mobile number pe WhatsApp dwara milne wale survey ko poora karke aap humare {baatcheet/vartalaap} ke anubhav ko zaroor share karen. 

{If No}

Main yeh dekh sakta/sakti hun ki aapne humein {issue} ke liye contact kiya hain aur maine yeh inform kiya hai ki {response}. Kya aap humein bataa sakte hain ki main aapki aur kya madad kar sakta hun?

{INSTRUCTION: Post sharing a response and customer confirms his/her query has been addressed}