| 1 | Design SLA breached – Claim pending for over 30 days |
| 2 | ST Misbehavior – Rude/Abusive to Customer |
| 3 | Claim within Design SLA – Status under VAS or SRMS |
| 4 | Service charges applied for product repair |
| 5 | Women Wildlife Conservation Society |
| 6 | Complaint: ST not responding to customer call |
| 7 | Request for Service Technician details |
| 8 | Complaint – Call marked completed/cancelled without actual service |
| 9 | Request for claim registration for product repair |
| 10 | SLA Breach for Defective Product Pickup |
| 11 | Refund ticket created - RSA approval delayed |
| 12 | TAT breach – Replacement ticket created, no resolution |
| 13 | Complaint: Call completed/cancelled or status changed without service or technician visit |
| 14 | Claim cancelled post-pickup, but refund not claimed by customer |
| 15 | Complaint: Product damaged by ST during repair |
| 16 | Refund approved, but defective product not picked up within SLA |
| 17 | ➤ NEFT details shared, but refund not initiated.
➤ RSA approval delayed due to serial number mismatch; claim shows refund created |
| 18 | Replacement approved - Customer seeking update within TAT |
| 19 | Processing fee paid – Not updated in system |
| 20 | Refund rejected – Part not covered or approval denied |
| 21 | Razorpay link not received for refund claim |
| 22 | Refund approved – Customer agreed to receive refund |
| 23 | Internal tagging – Document verification in progress |
| 24 | Claim Initiated with reject reason in SRMS |
| 25 | Claim Iniciated with Wrong product (Serial / Model number mismatch) |
| 26 | Customer disagreed with reimbursement |
| 27 | Customer agreed for Reimbursement but Repair Pending |
| 28 | Customer submitted documents for reimbursement, refund pending |
