| 1 | Customer contacts to register a claim - New Repair claim registered |
| 2 | Customer contacts to register a claim - New Repair claim registered: ADLD |
| 3 | Customer contacts to register a claim - New Payout claim registered |
| 4 | Customer wants to cancel the claim |
| 5 | Customer contacted to reopen his canceled claim |
| 6 | Customer Reports Not Receiving Document Request Email |
| 7 | Customer contacts to confirm whether document mail received or not |
| 8 | Customer contacts to inquire about the claim status; however, the document they submitted is either missing, incorrect, or not in the required format. |
| 9 | Customer wanted to know the reason for claim rejection |
| 10 | Customer contacts to know the reason for document submission and the payment of processing fee |
| 11 | Customer either didn't receive the payment link or received link is not working |
| 12 | Customer contacts to complain as received link for payment of processing fee but couldnt do the payment for the same. |
| 13 | Customer called to confirm whether the processing fee payment has been received |
| 14 | Customer has already paid the processing fee, but the claim was canceled due to a different reason without providing the service. |
| 15 | Customer contacts to know the pickup status (Within TAT) |
| 16 | Customer reports receiving a "pickup done" message, but the product was not picked up, and the system shows the same status |
| 17 | Customer calls and enquires as extra accessories are missing which was given with the product |
| 18 | Customer contacts to know the repair status (Within TAT) |
| 19 | Customer contacts to know the repair status (Outside TAT) |
| 20 | Customer contacts to know the delivery status (Within TAT) |
| 21 | Customer contacts stating that the delivery of the device has been delayed. |
| 22 | Device is non-repairable, repair is not required, or customer denied paying extra repair charges |
| 23 | Customer contacts to complain that the payment link for the processing fee was not working |
| 24 | Customer reports payment was debited from their account but shows as "payment pending" or displays an error message. |
| 25 | Customer contacts to know the refund status - Repair(Refund) Cases |
| 26 | Customer contacts to know the refund status - Payout cases |
| 27 | Customer didn't receive the amount post TAT |
| 28 | Customer didn't receive the amount post TAT (UTR Number available) |
| 29 | Customer didn't receive the amount post checking with the bank with the UTR number |
| 30 | Customer contacts to know about the refund breakup - Payout (25%) Cases |
| 31 | Customer contacts to know about the refund breakup |
| 32 | Customer reports receiving a lesser payout/refund amount : Payout (25%) Cases |
| 33 | Customer reports receiving a lesser payout/refund amount. |
| 34 | Pickup TAT breached |
| 35 | Customer requested to reschedule the pickup after it was canceled due to customer dependency. |
| 36 & 37 | Customer Reported Device Issue – Within or After 48 Hours of Delivery |
| 38 & 39 | Rude behaviour by courier person - Pickup Related & Pickup to Delivery |
| 40 & 41 | Women and Child safety related issue Pickup Related & Pickup to Delivery |
| 42 | Tech issues - For Example: Service partner ID not created, Stuck in cancel initiated, Error while claim registering etc |
