Inbound Call

Scenarios

English

Hindi

Call Opening

{replace the phrase marked in brackets with actuals}

Welcome to Jeeves! My name is {consultant_name}. How may I help you today, {customer_name}?

Namaskar {customer_name}, Jeeves mein aapka swagat hai. Mera naam {consultant_name} hai, main aapki kaise sahayta kar sakti hoon?

Call closing

{replace the phrase marked in brackets with actuals}

{If customer has availed a service}

Thanks for availing services on Jeeves.

{If generic query}

Thanks for calling Jeeves, have a great {day/evening}.

{If customer has availed a service}

Jeeves pe sevayon ka laabh uthane ke liye dhanyavaad.

{If generic query}

Jeeves mein call karne ke liye dhanyavaad, aapka din shubh rahe.

Outbound Call

Scenarios

English

Hindi

Call Opening

{replace the phrase marked in brackets with actuals}

Hi, my name is {consultant_name} and I’m calling from Jeeves. Can I please speak to {customer_name}?

Namaskar mera naam {consultant_name} hai aur main Jeeves se call kar raha/rahi hun. Kya main {customer_name} se baat kar sakta/sakti hun?

If customer confirms that he or she is the person, continue with the call

This call is about your {issue}.

Is it a good time to talk?

Yeh call aapke {issue} ke liye hai?

Kya yeh sahi samye hai?

If the customer says yes, continue with the call

Thanks.

Dhanyavaad.

If customer says that he or she can be called later

Sorry to have bothered you now, {customer_name}. We’ll call you back at {time}. Does that work for you?

Ji bilkul, hum aapko phir se {time} bajey call karenge {customer_name}. Kya yeh thik rahega?

Close the call

{If customer has availed a service}

Thanks for availing services on Jeeves.

{If generic query}

Thanks for your valuable time, have a great {day/evening}.

{If customer has availed a service}

Jeeves pe sevayon ka laabh uthane ke liye dhanyavaad.

{If generic query}

Aapke keemti samaye ke liye dhanyavaad, aapka din shubh rahe.

Hold Guidelines

May I place your call on hold for {time as per SoP} so I can check this?

Additional hold:

Thanks for waiting, {customer_name}. This may take additional {time per SoP}. May I place your call on hold again while I check this?

Kya aapke call ko {time as per SoP} ke liye hold pe rakh sakta/sakti hoon taaki iski jaanch kar paun?

Additional hold:

Line pe bane rehne ke liye dhanyavaad, {customer_name}. Kya main aapke call ko phir se {time per SoP} ke liye hold pe rakh sakti hoon taaki isski poori tarah jaanch kar paun?