FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS)

ARTICLE ID : 20954 25 Apr, 2024 22:10 Suchismita Roy PROCESS TO UPLOAD THE ORDER IDS IN SRMS FOR TICKET REGISTRATION

PROCESS TO UPLOAD THE ORDER IDS IN SRMS FOR TICKET REGISTRATION

Bulk Service Ticket Registeration

Step 1: Go to Tracker for installation (ODS)
Step 2: Look for the new orders in respective sections:

APNA Complex	SP TV	SP AC	SP WM	Geyser
Fan Insta	Bed Insta,	Wardrobe Installation	TV Entertainment unit	Office & Study chair
Coffee & centre table assembly	Office & study table installation	Shoe rack setup installation	Cycle Installation

Note: Adding orders for bulk registration is only possible if the FSN
starts with the initials ODS

Step 3: Create a Google Sheet
Step 4: Save the sheet with the name as: FK_ODS_ORDER_CREATE
Step 5: Keep the header name of the column as fk_order_id

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Step 6: Paste the Order IDs in the same column without any blank cell
Step 7: Go to the SRMS tool and click on Create ticket tab and select the Bulk option

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Step 8: Scroll to the right side of the screen and look for Upload File section. Click on the dropdown
menu and select FK_ODS_ORDER_CREATE and upload the file

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Step 9: Download the output file

Note: Reference ID will be in the format:
BK-7D22d480bcbb71d14953a32a9ab4057a3a55 in the output file

Step 10: Copy the Reference ID in the tracker from the output file and paste it in the Tracker for installation (ODS) >> SRM ID

Single Service Ticket Registeration

Step 1: Go to the SRMS tool and click on Create ticket tab and select the Single option
Step 2: Search and select Jeeves Consumer Services under Client section
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Step 3: Fill in the details required and click on Submit to create a Service Ticket ID

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Step 4: Copy the Service Ticket ID and update in the
Tracker for installation (ODS) >> SRM ID