Status | Sub Status | Meaning of the Status |
CREATED | NOT_APPLICABLE | Installation call is registered with jeeves, not yet assigned to technician |
BSD_CREATED | Installation call is registered with respective brand |
ALLOCATED | NOT_APPLICABLE | Installation is assigned to a technician, this will come only for jeeves installations |
RESCHEDULED | NOT_APPLICABLE | Installation call was scheduled on any future date, but has been prepulled to a new date, example it was scheduled on 5th sep initially but now it will be done on 3rd sep |
SITE_NOT_READY | Installation site was not ready hence installation pending |
CUSTOMER_RESCHEDULE | Installation rescheduled by customer- Updated by technician |
TECHNICIAN_RESCHEDULE | Installation rescheduled by technician, because of some operational issues, agents should see remarks updated by technician here to understand exact reason if mentioned |
PRODUCT_NOT_DELIVERED | Installation not done, as product not delivered where customer needs installation |
CUSTOMER_NOT_RESPONDING | Customer not responding hence installation is pending |
ACCESSORY_MISSING | Accessory missing hence installation is pending |
SERVICEABILITY_CONSTRAINT | Installation not done, as there is operational issues at the location |
CANCEL_INITIATED | ADDRESS_CHANGE | Installation getting canceled as customer wants to change address |
CUSTOMER_NOT_RESPONDING | Installation getting canceled as customer not responding to technician calls |
DEAD_ON_ARRIVAL | Product is defective/ damage hence installation not done |
CUSTOMER_NOT_READY | Customer denied installation hence not done |
NOT_SERVICEABLE | Non serviceable location/ product hence installation getting canceled |
CANCELED | DEAD_ON_ARRIVAL | Product is defective/ damage hence installation not done |
CUSTOMER_NOT_RESPONDING | Installation is canceled as customer not responding to technician calls |
CUSTOMER_NOT_READY | Customer denied installation hence not done |
COMPLETED | NOT_APPLICABLE | Installation completed |
SERVICE PENDING | VENDOR_OFFLOAD | Current sf/ branch did not have capacity to install hence its being transferred to a different sf/ branch to complete installation |
