FLIPKART HOME SERVICES (FHS)/ ON-DEMAND SERVICE (ODS)

ARTICLE ID : 20950 25 Apr, 2024 21:54 Suchismita Roy RESCHEDULING A SERVICE TICKET

RESCHEDULING A SERVICE TICKET


In case a customer wants to reschedule the service: 

  • Click on the Reschedule button and proceed accordingly 

  • Confirm with the customer regarding his/her preferred dates/slots 

  • Suggest him/her to use the self-serve option for future rescheduling needs 



Image Reference for Consultants: 




Image Reference for Customer’s View:

  • Go to the Home Services section on the Flipkart App 




  • Click on any service mentioned under the Installation & Servicing section




  • Go to the My Profile section



  • Click on My Bookings




  • Select the Order for which the customer is seeking assistance from the list 






  • Click on the Reschedule Booking button






  • Select the preferred slot and click on Confirm