ARTICLE ID : 29335 05 Jun, 2025 11:12 Swati Ranjan Pre Registration

📞❌ Call disconnected or voice not clear while assisting the customer	🙋‍♀️❓ Customer enquiry on VAS Policy Validity
🚫📋 Registration Failed Due to API/Tech/Error	🙋‍♀️❌🧾 Policy Purchased from Flipkart – Customer Requests Cancellation via Jeeves
🛠️❌📄 Brand Warranty Product / Part Not Covered Under Policy	💬❌🤖 Chatbot dropped before the customer conversation
📞🌐🗣️ Call in different language – Out of Scope	📄❌↩️ Request for policy cancellation within the Policy Return period 1st call
👤📄🚫 Non VAS policy customers	📄❌⏰🚫 Policy Cancellation Request – Outside Return Window
🙋‍♀️📬📄❌ Policy Cancellation request follow up	🙋‍♀️💰⏳ Refund Processed but Not Received
🛡️ADLD📄❌ Claim Registration Rejected – Not Covered (ADLD Policy: Customer Negligence)	📄➡️🤖 Claim Registration – Redirected to Chatbot