ARTICLE ID : 29616 26 Jun, 2025 07:31 Swati Ranjan CMP - Pre Registration

1	📄❌🗣️ Claim registration- Missing details required from customer
2	🛠️📦⚠️ Claim related – Manufacturing defect reported
3	📅⛔📃 Claim Denied – Policy Expired or Cancelled
4	🤖➡️📲 Redirected to Chatbot for Claim Submission
5	📞🔇❓ Voice Not Clear / Call Dropped While Assisting Customer
6	❓📋💬 General Inquiry – Plan Details, Purchase, Claims & Eligibility
7	☎️🔄🚫 Non-CMP related Customer Call
8	📧📜🔍 Customer enquires about Policy & requests Policy copy on email
9	📍✅🏠 Customer enquiries about Service availability at their address
10	📍❓🚚 Document enquiry – Payout Claim
11	🛠️📄🔍 Document enquiry – Repair Claim
12	🗣️🌐🤝 Other Language call