Applicable for: L1 (Jeeves)

Go Live Date: 03-April-2024

Brief: Introducing CHATBOT, a new Chat Assistance feature made available on the website and App for customers through SMS (Flipkart APP link will be share to customer from where it will be redirected to chatbot) once the order is delivered. With this feature, customers can connect to an expert to understand the details regarding the installation of the product.

Eligible Categories:

• Large Appliances

• Electronics

• Small Furniture

• Large Furniture

Key Points to Note: 

• Link of the chatbot will be shared with the customer through an SMS(Flipkart APP link will be share to customer from where it will be redirected to chatbot) once the order is delivered. (Once the installation ticket are also for the product, customer will receive a link)

• Available on APP/website

• Applicable for Android and IOS