Flipkart Jeeves
KMLOGO
  • Home
  • Faq
  • Notice
  • Article
  • Document
  • Forum
  • Feedback
  • Interactive Flow

Feedback

Please write some feedback..

User Detail

Please enter both fields...

Employee Detail

Warning

You can not exit from full screen.Please click on continue button to go back in full screen view.
  • Home
  • Article
Category
  • Jeeves CHATBOT
    • Jeeves CHATBOT- Introduction
    • Steps to login CHATBOT (For Customer - On Call Resolution OCR)
    • When the complaint ticket is assigned to Call Me Back Team (For Customer - One Call Resolution 1CR)
    • Steps to attend the Complaint tickets (FOR AGENT)
    • Communication Guidelines
  • Installation & Uninstallation-Related Issues
    • Notifications/ Updates
    • Introduction to the article
    • Ticket Journey: Status Update: Definition
    • L1 Process: Brand Installation
    • L1 Process: Jeeves Installation
    • L2 Process
    • Steps to check Rate Card
    • Types of Accessories
    • Installation and Accessory Charges Notification for Selected Appliances via WhatsApp
    • CX Comms: Installation Related Closing Guidelines
  • Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24)
    • Introduction to the article
    • Key Points
    • Scenarios
    • Frequently Asked Questions
    • Terms & Conditions
    • POC Details & L2 Process
  • Flipkart Home Services (FHS)/ On-Demand Service (ODS)
    • L2 PROCESS: INSTALLATION | MAINTENANCE
    • USE OF KAPTURE TOOL AND THE PROCESS OF FETCHING THE CUSTOMER INFORMATION FROM IT
    • STEPS TO DOWNLOAD INVOICE FROM THE FLIPKART APP
    • TICKET INFORMATION
    • TAGGING INCIDENTS IN KAPTURE CRM
    • REOPENING COMPLETED SERVICE CASES
    • CANCELLING A SERVICE TICKET
    • RESCHEDULING A SERVICE TICKET
    • L1 PROCESS: INSTALLATION | MAINTENANCE
    • Ticket Journey: Status Update: Definition
    • PROCESS TO UPLOAD THE ORDER IDS IN SRMS FOR TICKET REGISTRATION
    • Flipkart Home Services/On Demand Service- Quick Recap
    • Introduction to the article
  • Complete Mobile Protection (CMP)
    • Complete Mobile Protection- Quick Recap
    • Terminal Action - Agent's guidebook
    • CMP- Knowledge Pill
      • CMP - Pre Registration
      • CMP - Post Registration
  • Private Label (PL)
    • Private Label- Quick Recap
    • New Updates
      • Marq and Kenstar Claims
    • PL Knowledge Pill
      • PL - Pre Registration
      • PL - Post Registration
  • Value Added Services (VAS)
    • Value Added Service- Quick Recap
    • VAS - Knowledge Pill
      • VAS - Pre Registration
      • VAS - Post Registration
    • Flipkart Trust Shield
    • Damage Protection Plan
    • Annual Chimney Cleaning Service Plan
    • Device Diagnostic Plan
    • Jeeves Protect Chimney Cleaning Services Plan
    • L1 Team: Kapture Tool: User Manual
    • L2 Team: Kapture Tool: User Manual
    • Kapture VAS ChatBot: User Manual
  • Flipkart Trust Shield
    • Training Content
    • Large & Laptop
    • Mobiles
  • Notification Hub
    • Notifications
  • Brand Service Desk
    • Brand Service Desk
  • SOP
    • VAS SOP
    • PL SOP
    • CMP SOP
  • Instant Help Sheet 2025
    • Tag it Right !
    • Learn to handle a disconnected call
    • Interactive Date Calculator
    • Status Handling - PL
  • Learning catalog Example
    • Sub catalog 1
    • Sub Catalog 2
  • Self Directive Modules (SDL)
    • SDL Modules
  • New Test
    • Test
    • Test

Click here to view PL SOP

Article ID : 31322 17 Dec, 2025 12:22 Swati Ranjan PL SOP
Q U I C K L I N K S

Powered by Kapture® CRM