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  • Home
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  • Jeeves CHATBOT
    • Jeeves CHATBOT- Introduction
    • Steps to login CHATBOT (For Customer - On Call Resolution OCR)
    • When the complaint ticket is assigned to Call Me Back Team (For Customer - One Call Resolution 1CR)
    • Steps to attend the Complaint tickets (FOR AGENT)
    • Communication Guidelines
  • Installation & Uninstallation-Related Issues
    • Notifications/ Updates
    • Introduction to the article
    • Ticket Journey: Status Update: Definition
    • L1 Process: Brand Installation
    • L1 Process: Jeeves Installation
    • L2 Process
    • Steps to check Rate Card
    • Types of Accessories
    • Installation and Accessory Charges Notification for Selected Appliances via WhatsApp
    • CX Comms: Installation Related Closing Guidelines
  • Free Uninstallation Offer | Jeeves (28-Mar-24 To 30-Apr-24)
    • Introduction to the article
    • Key Points
    • Scenarios
    • Frequently Asked Questions
    • Terms & Conditions
    • POC Details & L2 Process
  • Flipkart Home Services (FHS)/ On-Demand Service (ODS)
    • L2 PROCESS: INSTALLATION | MAINTENANCE
    • USE OF KAPTURE TOOL AND THE PROCESS OF FETCHING THE CUSTOMER INFORMATION FROM IT
    • STEPS TO DOWNLOAD INVOICE FROM THE FLIPKART APP
    • TICKET INFORMATION
    • TAGGING INCIDENTS IN KAPTURE CRM
    • REOPENING COMPLETED SERVICE CASES
    • CANCELLING A SERVICE TICKET
    • RESCHEDULING A SERVICE TICKET
    • L1 PROCESS: INSTALLATION | MAINTENANCE
    • Ticket Journey: Status Update: Definition
    • PROCESS TO UPLOAD THE ORDER IDS IN SRMS FOR TICKET REGISTRATION
    • Flipkart Home Services/On Demand Service- Quick Recap
    • Introduction to the article
  • Complete Mobile Protection (CMP)
    • Complete Mobile Protection- Quick Recap
    • Terminal Action - Agent's guidebook
    • CMP- Knowledge Pill
      • CMP - Pre Registration
      • CMP - Post Registration
  • Private Label (PL)
    • Private Label- Quick Recap
    • New Updates
      • Marq and Kenstar Claims
    • PL Knowledge Pill
      • PL - Pre Registration
      • PL - Post Registration
  • Value Added Services (VAS)
    • Value Added Service- Quick Recap
    • VAS - Knowledge Pill
      • VAS - Pre Registration
      • VAS - Post Registration
    • Flipkart Trust Shield
    • Damage Protection Plan
    • Annual Chimney Cleaning Service Plan
    • Device Diagnostic Plan
    • Jeeves Protect Chimney Cleaning Services Plan
    • L1 Team: Kapture Tool: User Manual
    • L2 Team: Kapture Tool: User Manual
    • Kapture VAS ChatBot: User Manual
  • Flipkart Trust Shield
    • Training Content
    • Large & Laptop
    • Mobiles
  • Notification Hub
    • Notifications
  • Brand Service Desk
    • Brand Service Desk
  • SOP
    • VAS SOP
    • PL SOP
    • CMP SOP
  • Instant Help Sheet 2025
    • Tag it Right !
    • Learn to handle a disconnected call
    • Interactive Date Calculator
    • Status Handling - PL
  • Learning catalog Example
    • Sub catalog 1
    • Sub Catalog 2
  • Self Directive Modules (SDL)
    • SDL Modules
  • New Test
    • Test
    • Test

Click here to view : Terminal Action Agent's Guide

Article ID : 29947 30 Sep, 2025 15:41 Swati Ranjan Terminal Action - Agent's guidebook
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