CMP - Post Registartion Scenarios : Click here

ARTICLE ID : 29538 12 Jun, 2025 13:01 Swati Ranjan CMP - Post Registration

Customer contacts to register a claim - New Repair claim registered
Customer contacts to register a claim - New Repair claim registered: ADLD
Customer contacts to register a claim - New Payout claim registered
Customer wants to cancel the claim
Customer contacted to reopen his cancelled claim
Customer Reports Not Receiving Document Request Email
Customer contacts to confirm whether document mail received or not
Customer contacts to inquire about the claim status; however, the document they submitted is either missing, incorrect, or not in the required format.
Customer wanted to know the reason for claim rejection
Customer contacts to know the reason for document submission and the payment of processing fee
Customer either didn't receive the payment link or received link is not working
Customer contacts to complain as received link for payment of processing fee but couldnt do the payment for the same.
Customer called to confirm whether the processing fee payment has been received
Customer has already paid the processing fee, but the claim was canceled due to a different reason without providing the service.
Customer contacts to know the pickup status (Within TAT)
Pickup ID generated/Pickup not done
Customer reports receiving a "pickup done" message, but the product was not picked up, and the system shows the same status
Customer calls and enquires as extra accessories are missing which was given with the product
Customer contacts to know the repair status (Within TAT)
Customer contacts to know the repair status (Outside TAT)
Customer contacts to know the delivery status (Within TAT)
Customer contacts stating that the delivery of the device has been delayed.
Device is non-repairable, repair is not required, or customer denied paying extra repair charges
Customer contacts to complain that the payment link for the processing fee was not working
Customer reports payment was debited from their account but shows as "payment pending" or displays an error message. 
Customer contacts to know the refund status
Customer didn't receive the amount post TAT
Customer didn't receive the amount post TAT (UTR Number available)
Customer didn't receive the amount post checking with the bank with the UTR number
Customer contacts to know about the refund breakup
Customer reports receiving a lesser payout/refund amount
Pickup TAT breached
Customer requested to reschedule the pickup after it was canceled due to customer dependency.
Customer Reported Device Issue – Within or After 48 Hours of Delivery
Rude behaviour by courier person -  Pickup Related & Pickup to Delivery 
Women and Child safety related issue - Pickup Related & Pickup to Delivery