CMP - Pre Registartion Scenarios : Click here

ARTICLE ID : 29537 12 Jun, 2025 12:32 Swati Ranjan CMP - Pre Registration

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Claim registration- Missing details required from customer
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Claim related – Manufacturing defect reported
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Claim Denied – Policy Expired or Cancelled
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Redirected to Chatbot for Claim Submission
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Voice Not Clear / Call Dropped While Assisting Customer
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General Inquiry – Plan Details, Purchase, Claims & Eligibility
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Non-CMP related Customer Call
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Customer enquires about Policy & requests Policy copy on email
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Customer enquiries about Service availability at their address
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Document enquiry – Payout Claim
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Document enquiry – Repair Claim
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